Privacy Policy

Privacy Policy

This page was last updated on 19-03-2025.

We assume that you place your trust in us. Therefore, we consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to improve your user experience. This privacy policy applies to the services of lyraemarchand.com and does not apply to the privacy practices of other websites or resources. By using our website, you agree to this privacy policy.

lyraemarchand.com respects the privacy of all website users and ensures that the personal data you provide is treated confidentially.

Our Use of Collected Data

Use of Our Services

When you sign up for one of our services, we ask you to provide personal information. This data is used to provide the service. The data is stored on our secure servers or those of a third party. We do not combine this data with any other personal information we hold.

Communication

If you send us emails or other messages, we may store those communications. Occasionally, we may ask for your personal details relevant to the specific situation. This allows us to process and respond to your requests. The data is stored on our secure servers or those of a third party. We do not combine this data with other personal information we hold.

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to analyse how users interact with the site. The information generated by the cookie about your use of the website may be transferred to our own secure servers or those of a third party. We use this information to track how you use the website, compile activity reports, and provide other services related to website activity and internet usage.

Use

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties

Your information will not be shared with third parties, except for web applications and integrations with suppliers we use for our store and order processing. This also includes the WebwinkelKeur review system. This data will only be used for the purpose of the application and will not be disclosed. In some cases, the information may be shared internally. Our employees are required to respect the confidentiality of your data.

Changes

This privacy policy is linked to the use and capabilities of this website. Any changes or updates to the site may lead to changes in this policy. We advise you to read this policy regularly.

Personal Data Options

We offer all visitors the opportunity to view, change, or delete any personal data that we have collected about them.

Customise/Unsubscribe from Newsletter

At the bottom of every email, you will find the option to update your details or unsubscribe.

SMS Marketing

We value your privacy and the information you consent to share as part of our SMS marketing service. We use this information to send SMS notifications (for your order, including abandoned cart reminders), promotional messages, and transactional messages, including review requests.

Our website uses cookies to track items you add to your shopping cart, including when you abandon your checkout. This information is used to determine when to send cart reminder messages via SMS.

Update/Unsubscribe from Communication

If you would like to modify your data or be removed from our records, please contact us using the details below.

Disabling Cookies

Most browsers are set to accept cookies by default, but you can adjust your browser settings to refuse all cookies or to alert you when a cookie is being sent. Please note that some features and services on our site may not function properly if cookies are disabled.

Questions & Feedback

We regularly check our compliance with this privacy policy. If you have any questions about this policy, please contact us at info@lyraemarchand.com

Contact Information:

Business Name: Lyrae Marchand

Address: Suite/Unit/Room #1-154, 39 Ludgate Hill, London, EC4M 7JN

Email: info@lyraemarchand.com
Phone: +447418377246

Customer Service:  Monday – Friday: 08:00 – 18:00 & Saturday & Sunday: 10:00 – 16:00

We do our best to reply to your e-mail within 24 hours.

Thank you for shopping at the Lyrae Marchand!