Shipping & Delivery

Shipping & Delivery

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any additional questions or concerns, please don’t hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Shipping Costs

We cover the delivery fees for all orders in United Kingdom. All our products are delivered 100% free of charge to your home. There is no minimum order requirement.

Order Shipment

Found the perfect look on our website? Then you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 6:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 8 business days (Monday to Friday).
• Estimated delivery time: 7 to 10 business days.

Tracking Your Order

Once you've placed an order with us, you’ll be able to track your parcel within a few days. You’ll receive your personal tracking number by email, allowing you to follow your parcel via our tracking partner. You can see how it works on our tracking page.

To ensure your order is dispatched today, feel free to contact us by phone. Our customer service team is happy to help you make the right choice.

Order Delivery

When your order is delivered, you can enjoy your new purchase! However, sometimes things can go wrong. Want to exchange or return an item? Please visit this page.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Questions?

Visit our FAQs page or contact our customer services.

Contact Information:

Business Name: Lyrae Marchand

Address: Suite/Unit/Room #1-154, 39 Ludgate Hill, London, EC4M 7JN

Email: info@lyraemarchand.com
Phone: +447418377246

Customer Service:  Monday – Friday: 08:00 – 18:00 & Saturday & Sunday: 10:00 – 16:00

We do our best to reply to your e-mail within 24 hours.

Thank you for shopping at the Lyrae Marchand!